Employee satisfaction and turnover intention: A comparative analysis between front-of-house and back-of-house employees in casino-entertainment venues

Nicholas J. Thomas; Eric Brown; Lisa Y. Thomas

doi:10.1080/15332845.2016.1202065

Employee satisfaction and turnover intention: A comparative analysis between front-of-house and back-of-house employees in casino-entertainment venues

Nicholas J. Thomas, Eric Brown, Lisa Y. Thomas

Research output: Journal article publication › Journal article › Academic research › peer-review

12 Citations (Scopus)

Abstract

This study investigates job location and its relationship with employee turnover intention within the casino-entertainment industry. The researchers analyzed turnover intention at the supervisor and company level from the perspective of employees who hold front-of-house or back-of-house jobs in three Nevada casinos and their corporate office. The results of this research fill existing gaps in the academic literature related to turnover intention and provide beneficial implications for industry and academic practitioners. Organizations within the casino-entertainment industry may develop strategies related to the management of human capital that could provide fiscal and operational benefits.

Original language	English
Pages (from-to)	71-87
Number of pages	17
Journal	Journal of Human Resources in Hospitality and Tourism
Volume	16
Issue number	1
Early online date	9 Nov 2016
DOIs	https://doi.org/10.1080/15332845.2016.1202065
Publication status	Published - 2 Jan 2017
Externally published	Yes

Keywords

Casino-entertainment
job location
turnover

ASJC Scopus subject areas

Tourism, Leisure and Hospitality Management
Organizational Behavior and Human Resource Management

More information

10.1080/15332845.2016.1202065

Cite this

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Employee satisfaction and turnover intention: A comparative analysis between front-of-house and back-of-house employees in casino-entertainment venues. / Thomas, Nicholas J.; Brown, Eric; Thomas, Lisa Y.
In: Journal of Human Resources in Hospitality and Tourism, Vol. 16, No. 1, 02.01.2017, p. 71-87.

Research output: Journal article publication › Journal article › Academic research › peer-review

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Employee satisfaction and turnover intention: A comparative analysis between front-of-house and back-of-house employees in casino-entertainment venues

Abstract

Keywords

ASJC Scopus subject areas

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