Employee creativity and innovation in organizations: Review, integration, and future directions for hospitality research

Hiu Ying Hon, Steven S. Lui

Research output: Journal article publicationJournal articleAcademic researchpeer-review

144 Citations (Scopus)


PurposeThe purpose of this paper is twofold. First, the study considers research on creativity and innovation in the field of general management and hospitality. Second, the paper develops a theoretical model to integrate individual- and group-level creativity particularly for service organizations. Design/methodology/approachThis paper provides a comprehensive, albeit non-inclusive, review of research on creativity and innovation in organizations. The review reveals that hospitality research on creativity and innovation has not matched the new advances in management research, particularly the multilevel nature of creativity and the outcomes of creativity. Thus, to advance research in hospitality, this paper proposes a multilevel model of creativity based on a strategic contingency power theory. This model examines how individual- and group-level uncertainties hinder creativity. Moreover, the model also considers several uncertainty coping strategies and examines individual- and group-level outcomes of creativity. FindingsThe proposed theoretical model integrates individual- and group-level uncertainty determinants of creativity and yields a multilevel approach to creativity. Several testable hypotheses are proposed. Research limitations/implicationsThis paper highlights the strategic contingency power approach between individual- and group-level uncertainties in creativity. Uncertainty coping practices that alleviate the negative effects of uncertainties on creativity will be useful to managers and service organizations. Originality/valueThe proposed model provides plausible guidelines that advance creativity research in hospitality management.
Original languageEnglish
Pages (from-to)862-885
Number of pages24
JournalInternational Journal of Contemporary Hospitality Management
Issue number5
Publication statusPublished - 1 Jan 2016


  • Employee creativity
  • Innovation
  • Outcome interdependence
  • Service
  • Strategic contingency power theory
  • Uncertainty coping strategy

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


Dive into the research topics of 'Employee creativity and innovation in organizations: Review, integration, and future directions for hospitality research'. Together they form a unique fingerprint.

Cite this