Empirical research on the impact of customer integration and information sharing on supply chain performance in community-based homestays in China

Yuk Ming Tang, Ka Yin Chau (Corresponding Author), Yun Kit Ip, Jiaxin Ji

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

This study aimed to investigate the relationship between customer integration, information sharing and supply chain performance in China’s community-based homestays. A valid questionnaire was constructed to explore the relationship between the three variables and distributed to Chinese homestay owners, customers, practitioners and researchers. A total of 208 questionnaires were collected and analysed using correlation and regression analysis. Customer integration and information sharing directly and indirectly positively affected supply chain performance. This study has strengthened knowledge of supply chain management activities of community-based homestays. It is benefit from practices to improve performance and provide meaningful theoretical and practical insights for practitioners.

Original languageEnglish
Pages (from-to)1-26
JournalEnterprise Information Systems
DOIs
Publication statusE-pub ahead of print - 27 Feb 2022

Keywords

  • China
  • Customer integration
  • homestays
  • information sharing
  • supply chain performance

ASJC Scopus subject areas

  • Computer Science Applications
  • Information Systems and Management

Cite this