Effects of Perceived Corporate Social Responsibility (CSR) Performance on Hotel Employees’ Behavior

Antony King Fung Wong, Seongseop Kim, Yoo Hee Hwang

Research output: Journal article publicationJournal articleAcademic researchpeer-review

16 Citations (Scopus)


This study aims to examine the effect of perceived corporate social responsibility (CSR) performance on hotel employees’ behavior, as reflected in their attitude and satisfaction. Understanding employees’ reaction to and perception of hotel CSR is essential before exercising effective CSR practices with customers. This study indicates that the social/philanthropic and ethical domains of hotel CSR enhance employees’ attitude and satisfaction with working for this CSR-implementing hotel and their behavior (organizational citizenship, pro-social, and pro-environmental behaviors) within an organization and society. However, environmental, legal, and financial domains do not significantly affect attitude toward CSR-implementing hotel. In addition, the hotel employees’ organizational tenure partially moderates the relationships among the proposed constructs. This study is the initial empirical attempt to understand hotel employees’ responses to hotel CSR. It provides insights and practical suggestions into human resource departments for maximizing the effectiveness of CSR implementation in the hotel industry.

Original languageEnglish
Pages (from-to)1145 - 1173
JournalInternational Journal of Hospitality and Tourism Administration
Issue number6
Publication statusPublished - Dec 2022


  • corporate social responsibility
  • environmental
  • ethical
  • hotel
  • organizational behavior
  • responsible
  • social
  • Sustainable

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management


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