Effects of attitude towards complaining on loyalty : comparing Chinese and American perceptions

E. Ekiz; Norman Au

Effects of attitude towards complaining on loyalty : comparing Chinese and American perceptions

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2009
Event	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] - Duration: 1 Jan 2009 → …

Conference

Conference	Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference]
Period	1/01/09 → …

Cite this

@conference{51d3b4eec6d446a3b4e6b6fd55718112,

title = "Effects of attitude towards complaining on loyalty : comparing Chinese and American perceptions",

author = "E. Ekiz and Norman Au",

year = "2009",

language = "English",

note = "Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference] ; Conference date: 01-01-2009",

}

Effects of attitude towards complaining on loyalty : comparing Chinese and American perceptions. / Ekiz, E.; Au, Norman.
2009. Paper presented at Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference [APacCHRIE Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review