Effectiveness of knowledge management systems in social services: Food assistance project as an example

Chuen Suen Leung, Chi Fai Cheung, K. T. Chan, Kenneth H.K. Lo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

4 Citations (Scopus)


This article reports on a performance evaluation on the knowledge management system (KMS) developed for a short-term food assistance program in Hong Kong the authors have conducted. DeLone and McLean's (1992) widely accepted model on information system success is adopted as the evaluative framework. Instead of just another revalidation of the model on KMS evaluation in social services, this study attempts to discuss the effectiveness of the system across different hierarchal levels in the organizations involved. This has remained an unexplored aspect in previous related studies, and the article suggests that the results have implications for further KMS development in human and social services.
Original languageEnglish
Pages (from-to)302-313
Number of pages12
JournalAdministration in Social Work
Issue number3
Publication statusPublished - 1 Jun 2012


  • food assistance
  • knowledge management
  • knowledge management system
  • social service administration

ASJC Scopus subject areas

  • Health(social science)
  • Public Administration

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