Effectiveness of ICT for Construction information exchange among multidisciplinary project teams

Tsun Ip Lam, Franky W.H. Wong, Kenny T.C. Tse

Research output: Journal article publicationJournal articleAcademic researchpeer-review

27 Citations (Scopus)


The use of information and communication technology (ICT) has been commonplace in the construction industry, with the increased functionalities of intranets and extranets in a web-based environment. Yet, human and organizational hindrances bring about consequences which affect the effectiveness of these online collaboration tools. Through a cross-sectional study of six construction-related organizations via interviews with ICT developers and users, these hindrances and consequences are highlighted against contextual backgrounds which depict a wide spectrum of ICT use in the construction industry. The results underpin a questionnaire survey which identified the most frequently encountered hindrances, such as self-discipline, technical support, and system capacity, both for internal and external information exchanges. These hindrances, together with undesirable behaviors such as the tendency to forward information to irrelevant parties and ignore information, would result in double handling and missing of time targets. Results also show that public organizations seem to be less prone to the discipline problems. While ICT advances, it is imperative that users make the best use of it by understanding and avoiding the pitfalls.
Original languageEnglish
Pages (from-to)365-376
Number of pages12
JournalJournal of Computing in Civil Engineering
Issue number4
Publication statusPublished - 1 Jul 2010


  • Construction management
  • Information management
  • Internet
  • Organization

ASJC Scopus subject areas

  • Civil and Structural Engineering
  • Computer Science Applications


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