Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing

Karin Weber, Cathy Hui-chun Hsu, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic research

Original languageEnglish
Publication statusPublished - 2011
EventAdvances in Hospitality Marketing and Management -
Duration: 1 Jan 2011 → …


ConferenceAdvances in Hospitality Marketing and Management
Period1/01/11 → …

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