Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing

Karin Weber; Cathy Hui-chun Hsu; B. Sparks

Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing

Karin Weber, Cathy Hui-chun Hsu, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research

Original language	English
Publication status	Published - 2011
Event	Advances in Hospitality Marketing and Management - Duration: 1 Jan 2011 → …

Conference

Conference	Advances in Hospitality Marketing and Management
Period	1/01/11 → …

Cite this

@conference{a98407c75bf54f3a84b2925a495ca81e,

title = "Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing",

author = "Karin Weber and Hsu, {Cathy Hui-chun} and B. Sparks",

year = "2011",

language = "English",

note = "Advances in Hospitality Marketing and Management ; Conference date: 01-01-2011",

}

Effect of acculturation on responses to service failure/ recovery : findings from focus group interviews in Beijing. / Weber, Karin; Hsu, Cathy Hui-chun; Sparks, B.

2011. Paper presented at Advances in Hospitality Marketing and Management.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research