TY - JOUR
T1 - Dropping out of the Hospitality Industry After Frontline Work Experience
T2 - an Investigation Into the Personal Changes of Hospitality Employees
AU - Cheng, Tsz Yin
AU - Tung, Vincent Wing Sun
PY - 2019/1/1
Y1 - 2019/1/1
N2 - While previous studies have investigated negative perceptions towards the hospitality industry, less research to-date has examined employees’ personal changes from work experience. This paper seeks to fill this research gap by examining how personal changes emerged and connected with frontline work. In-depth interviews with hospitality dropouts revealed five dimensions of personal change: emotional management, extroversion/introversion, work competency, individual development, and ambition. This study contributes to the literature by highlighting the potential influences of personal change on frontline work experience and dropout decisions. Managerially, insights are offered to managers who seek to encourage positive and manage negative change associated with frontline work.
AB - While previous studies have investigated negative perceptions towards the hospitality industry, less research to-date has examined employees’ personal changes from work experience. This paper seeks to fill this research gap by examining how personal changes emerged and connected with frontline work. In-depth interviews with hospitality dropouts revealed five dimensions of personal change: emotional management, extroversion/introversion, work competency, individual development, and ambition. This study contributes to the literature by highlighting the potential influences of personal change on frontline work experience and dropout decisions. Managerially, insights are offered to managers who seek to encourage positive and manage negative change associated with frontline work.
KW - career development
KW - emotional management
KW - personal growth
KW - Personality
KW - retention
UR - http://www.scopus.com/inward/record.url?scp=85063742067&partnerID=8YFLogxK
U2 - 10.1080/15256480.2019.1598911
DO - 10.1080/15256480.2019.1598911
M3 - Journal article
AN - SCOPUS:85063742067
JO - International Journal of Hospitality and Tourism Administration
JF - International Journal of Hospitality and Tourism Administration
SN - 1525-6480
ER -