Abstract
One important element needed for the achievement of Total Quality Management (TQM) is to bring about a change in the quality culture. From the organizational learning point of view, it is very difficult to identify the (theory-in-use' and this makes it even more difficult to bring about a change in the underlying assumptions, which are the driving forces behind the culture. This paper presents a new concept, based on a risk assessment approach (RAA), to identify the assumptions that underlie the quality culture of organizations. Using the RAA, organizations and firms will make decisions in line with their current assumptions and beliefs. Their theory-in-use will then become evident during the subsequent reflection session. Double-loop learning can then be used to help the firms to adopt TQM once the errors have been corrected by a change in the underlying assumptions and the corresponding actions. A successful empirical example is described in this paper to demonstrate the implementation of the new approach.
Original language | English |
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Title of host publication | ICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability |
Publisher | Research Publishing Services |
Pages | 413-418 |
Number of pages | 6 |
ISBN (Print) | 9789810594046 |
Publication status | Published - 1 Jan 2008 |
Event | 5th International Conference on Quality and Reliability, ICQR 2007 - Chiang Mai, Thailand Duration: 5 Nov 2007 → 7 Nov 2007 |
Conference
Conference | 5th International Conference on Quality and Reliability, ICQR 2007 |
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Country/Territory | Thailand |
City | Chiang Mai |
Period | 5/11/07 → 7/11/07 |
Keywords
- Change management
- Organizational learning
- Quality culture
- Risk assessment approach
ASJC Scopus subject areas
- Safety, Risk, Reliability and Quality