Distractions by work-related activities: The impact of ride-hailing app and radio system on male taxi drivers

Use of ride-hailing mobile apps has surged and reshaped the taxi industry. These apps allow real-time taxi-customer matching of taxi dispatch system. However, there are also increasing concerns for driver distractions as a result of these ride-hailing systems. This study aims to investigate the effects of distractions by different ride-hailing systems on the driving performance of taxi drivers using the driving simulator experiment. In this investigation, fifty-one male taxi drivers were recruited. During the experiment, the road environment (urban street versus motorway), driving task (free-flow driving versus car-following), and distraction type (no distraction, auditory distraction by radio system, and visual-manual distraction by mobile app) were varied. Repeated measures ANOVA and random parameter generalized linear models were adopted to evaluate the distracted driving performance accounting for correlations among different observations of a same driver. Results indicate that distraction by mobile app impairs driving performance to a larger extent than traditional radio systems, in terms of the lateral control in the free-flow motorway condition and the speed control in the free-flow urban condition. In addition, for car-following task on urban street, compensatory behaviour (speed reduction) is more prevalent when distracted by mobile app while driving, compared to that of radio system. Additionally, no significant difference in subjective workload between distractions by mobile app and radio system were found. Several driver characteristics such as experience, driving records, and perception variables also influence driving performances. The findings are expected to facilitate the development of safer ride-hailing systems, as well as driver training and road safety policy.