Disputes arising from vaguely defined contractual responsibilities in building services maintenance contracts

Joseph H.k. Lai, Francis W.H. Yik, Phil Jones

Research output: Journal article publicationJournal articleAcademic researchpeer-review

11 Citations (Scopus)


A clear definition of the responsibilities of the contracting parties is crucial to any contract. However, many building services maintenance contracts contain vague terms that are often causes of disputes, suspension of work, unsatisfactory performance and financial losses. Common vague contract terms include those that require the contractor to be responsible for any replacement and restoration work arising from “fair wear and tear” and “vandalism”. Reports the findings of a survey of maintenance practitioners’ interpretations of these terms, and their experience with the use of such terms in building services maintenance contracts in Hong Kong.
Original languageEnglish
Pages (from-to)44-52
Number of pages9
Publication statusPublished - 1 Jan 2004


  • Building services
  • Contract law
  • Disputes
  • Hong Kong
  • Maintenance
  • Vandalism
  • Wear

ASJC Scopus subject areas

  • Human Factors and Ergonomics
  • Architecture
  • Building and Construction

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