Digital well-being in the hospitality industry: A PERMA conceptualization

Alice Kondja, Chun Keung WONG, Sebastian Filep

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review


Over the years, the hospitality industry has become the embodiment of various evolving technologies; however, the field lacks major examination into digital well-being. Digital wellbeing is broadly defined as a state of personal, psychological well-being experienced through the healthy use of modern digital technology, representing a new trend in hospitality businesses. There are current research gaps on the topic. It is unclear which dimensions of psychological well-being represent different aspects of digital well-being. Previous research studies on this topic only focused on the tourism context. Therefore, this paper is the first attempt to better conceptualize digital well-being in the hospitality management field. The authors classify three enablers of digital well-being: digital devices, digital interfaces, and digital applications into a well-established model of psychological well-being: PERMA (positive emotions, engagement, relationships, meaning, and achievement). To accomplish this objective, an integrative literature review was conducted. Theoretical and implications of this integrative review are presented.
Original languageEnglish
Title of host publicationCAUTHE 2022 Conference Online: Shaping the Next Normal in Tourism, Hospitality and Events
Subtitle of host publication Proceedings of the 31st Annual Conference
PublisherCouncil for Australasian University Tourism and Hospitality Education (CAUTHE)
Number of pages2
ISBN (Electronic)9780994514172
Publication statusPublished - Feb 2022


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