Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation

Karin Weber; Cathy Hui-chun Hsu; B. Sparks

Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation

Karin Weber
, Cathy Hui-chun Hsu
, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Original language	English
Publication status	Published - 2014
Event	Advances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference] - Duration: 1 Jan 2014 → …

Conference

Conference	Advances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference]
Period	1/01/14 → …

Cite this

@conference{6c7a7061690447c1b96970ac28f6537d,

title = "Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation",

author = "Karin Weber and Hsu, \{Cathy Hui-chun\} and B. Sparks",

year = "2014",

language = "English",

note = "Advances in Hospitality \& Tourism Marketing and Management Conference [AHTMM Conference] ; Conference date: 01-01-2014",

}

Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation. / Weber, Karin; Hsu, Cathy Hui-chun; Sparks, B.
2014. Paper presented at Advances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

TY - CONF

T1 - Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation

AU - Weber, Karin

AU - Hsu, Cathy Hui-chun

AU - Sparks, B.

PY - 2014

Y1 - 2014

M3 - Conference presentation (not published in journal/proceeding/book)

T2 - Advances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference]

Y2 - 1 January 2014

ER -