Differences in perceptions and behavioral responses between Chinese-american and Mainland Chinese consumers in a service failure situation

Karin Weber, Cathy Hui-chun Hsu, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic researchpeer-review

Original languageEnglish
Publication statusPublished - 2014
EventAdvances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference] -
Duration: 1 Jan 2014 → …

Conference

ConferenceAdvances in Hospitality & Tourism Marketing and Management Conference [AHTMM Conference]
Period1/01/14 → …

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