Development of a web-based system for supporting sales in a mineral water manufacturing firm: A case study

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In this paper, we present the findings of a case study of the development of a Web-based workflow system in a mineral water manufacturing firm for supporting sales management. The system aims at providing assistance in (i) performing efficient dissemination and management of information and sales documents, (ii) ordering and delivering mineral water, and (iii) improving the control processes. A framework for the development of Web-based workflow systems is proposed. The framework is examined and explained in the context of the case study. Finally, the case study illustrates and highlights the benefits and advantages of the system, which provides better support to teamwork as a result of better communication and monitoring, and which reduces sales cycle times.
Original languageEnglish
Pages (from-to)153-167
Number of pages15
JournalInternational Journal of Production Economics
Issue number2
Publication statusPublished - 11 Feb 2003


  • Business process re-engineering
  • Mineral water manufacturer
  • Web-based workflow system

ASJC Scopus subject areas

  • Business, Management and Accounting(all)
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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