Development of a questionnaire for assessing students' perceptions of the teaching and learning environment and its use in quality assurance

There are few available instruments that assess students' perceptions of university teaching and learning environments and can be used to provide diagnostic feedback, at the degree or program level, on the quality of the environment. This article describes the development, testing and application, for quality assurance purposes, of a suitable instrument. The final version of the questionnaire includes scales seeking students' feedback on nine facets of the teaching and learning environment. There are also scales seeking students' perceptions of the influence of the environment on the development of eight generic capabilities. The 17 scales have been shown to be reliable. Validity has been established by the use of faculty panels to select appropriate generic capabilities and by testing, by structural equation modelling, of an underlying model of the nurturing of capabilities by the environment. The questionnaire has proved to be highly diagnostic when used for quality assurance purposes. A case is given showing how the questionnaire identifies strengths and weaknesses, which can lead to action plans for quality improvement. © 2009 Springer Science+Business Media B.V.