Development of a process mining system for supporting knowledge discovery in a supply chain network

H. C.W. Lau, G. T.S. Ho, Y. Zhao, Sai Ho Chung

Research output: Journal article publicationJournal articleAcademic researchpeer-review

41 Citations (Scopus)


In today's competitive environment, business organizations are forced to maintain their competitive advantage by their ability to cut costs, increase revenue and uncover hidden issues. In order to enhance the visibility and transparency of value added information in a supply chain network, a process mining system is proposed for discovering a set of fuzzy association rules based on the daily captured logistics operation data, within the network. The proposed methodology provides all levels of employees with the ability to enhance their knowledge and understanding of the current business environment. Once interesting association rules have been extracted, organizations can identify the root-causes of quality problems in a supply chain and improve performance by fine-tuning the configuration of process parameters in specified processes. The application of the proposed methodology in a case company has also been studied. The prototype system has been developed and evaluated after performing a spatial analysis. The results obtained indicate that the system is capable of extracting high-quality and actionable information in the case company.
Original languageEnglish
Pages (from-to)176-187
Number of pages12
JournalInternational Journal of Production Economics
Issue number1
Publication statusPublished - 1 Nov 2009


  • Business intelligence
  • Customer satisfaction
  • Supply chain network

ASJC Scopus subject areas

  • General Business,Management and Accounting
  • Economics and Econometrics
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering


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