Development of a credit-bearing service leadership subject for university students

Tan Lei Shek, Lu Yu, Cecilia M.S. Ma, Rachel C.F. Sun, Ting Ting Liu

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review


As service industries contribute to 93% of the Gross Domestic Product (GDP) in Hong Kong, an important question that should be asked is whether the education system can promote the development of service leadership among young people in Hong Kong. Unfortunately, service leadership programs specifically designed for university students are grossly lacking in Hong Kong. In this chapter, the basic tenets of the Service Leadership and Management (SLAM) framework are presented. Based on the fundamental postulation that effective service leadership is a function of moral character, competence and care (E = MC2), a subject entitled “Service Leadership” was developed at The Hong Kong Polytechnic University. This chapter outlines the objectives, intended learning outcomes, syllabus, assessment and references of the subject. The proposed evaluation strategies are also described.
Original languageEnglish
Title of host publicationPromotion of Holistic Development of Young People in Hong Kong
PublisherNova Science Publishers, Inc.
Number of pages14
ISBN (Electronic)9781628080407
ISBN (Print)9781628080193
Publication statusPublished - 1 Jan 2014

ASJC Scopus subject areas

  • General Medicine


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