As service industries contribute to 93% of the Gross Domestic Product (GDP) in Hong Kong, an important question that should be asked is whether the education system can promote the development of service leadership among young people in Hong Kong. Unfortunately, service leadership programs specifically designed for university students are grossly lacking in Hong Kong. In this chapter, the basic tenets of the Service Leadership and Management (SLAM) framework are presented. Based on the fundamental postulation that effective service leadership is a function of moral character, competence and care (E = MC2), a subject entitled “Service Leadership” was developed at The Hong Kong Polytechnic University. This chapter outlines the objectives, intended learning outcomes, syllabus, assessment and references of the subject. The proposed evaluation strategies are also described.
|Title of host publication||Promotion of Holistic Development of Young People in Hong Kong|
|Publisher||Nova Science Publishers, Inc.|
|Number of pages||14|
|Publication status||Published - 1 Jan 2014|
ASJC Scopus subject areas