Development of a case based intelligent supplier relationship management system - Linking supplier rating system and product coding system

King Lun Tommy Choy; Wing Bun Lee; Victor Lo

doi:10.1108/13598540410517601

Development of a case based intelligent supplier relationship management system - Linking supplier rating system and product coding system

King Lun Tommy Choy, Wing Bun Lee, Victor Lo

Research output: Journal article publication › Journal article › Academic research › peer-review

30 Citations (Scopus)

Abstract

An intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.

Original language	English
Pages (from-to)	86-101
Number of pages	16
Journal	Supply Chain Management
Volume	9
Issue number	1
DOIs	https://doi.org/10.1108/13598540410517601
Publication status	Published - 19 May 2004

Keywords

Customer relations
Help desks
Product information
Supplier relations
Supply chain management

ASJC Scopus subject areas

Strategy and Management

More information

10.1108/13598540410517601

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abstract = "An intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.",

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KW - Product information

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Development of a case based intelligent supplier relationship management system - Linking supplier rating system and product coding system

Abstract

Keywords

ASJC Scopus subject areas

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