Development of a case based intelligent supplier relationship management system - Linking supplier rating system and product coding system

King Lun Tommy Choy, Wing Bun Lee, Victor Lo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

30 Citations (Scopus)

Abstract

An intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.
Original languageEnglish
Pages (from-to)86-101
Number of pages16
JournalSupply Chain Management
Volume9
Issue number1
DOIs
Publication statusPublished - 19 May 2004

Keywords

  • Customer relations
  • Help desks
  • Product information
  • Supplier relations
  • Supply chain management

ASJC Scopus subject areas

  • Strategy and Management

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