Abstract
The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.
| Original language | English |
|---|---|
| Pages (from-to) | 125-136 |
| Number of pages | 12 |
| Journal | International Journal on Disability and Human Development |
| Volume | 17 |
| Issue number | 1 |
| Publication status | Published - 1 Jan 2018 |
Keywords
- Content validation
- Knowledge scale
- Scale development
- Service leadership
ASJC Scopus subject areas
- Rehabilitation
- Sensory Systems
- Geriatrics and Gerontology
- Psychiatry and Mental health
- Advanced and Specialised Nursing
- Speech and Hearing
