Development and validation of the service leadership knowledge scale in a Chinese context

Daniel T.L. Shek, Li Lin, Hildie Leung, Lu Yu, Cecilia M.S. Ma, Xiang Li

Research output: Journal article publicationJournal articleAcademic researchpeer-review

Abstract

The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale with four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.

Original languageEnglish
Pages (from-to)125-136
Number of pages12
JournalInternational Journal on Disability and Human Development
Volume17
Issue number1
Publication statusPublished - 1 Jan 2018

Keywords

  • Content validation
  • Knowledge scale
  • Scale development
  • Service leadership

ASJC Scopus subject areas

  • Rehabilitation
  • Sensory Systems
  • Geriatrics and Gerontology
  • Psychiatry and Mental health
  • Advanced and Specialised Nursing
  • Speech and Hearing

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