Development and validation of the service leadership knowledge scale in a chinese context

Tan Lei Shek, Li Lin, Hildie Leung, Lu Yu, Man Sze Ma, Xiang Li

Research output: Chapter in book / Conference proceedingChapter in an edited book (as author)Academic researchpeer-review

1 Citation (Scopus)


The notion of service leadership has been proposed to capture the ideal leadership model in service economies. However, there has been a lack of scientific measures that can operationalize the service leadership model. We thus developed a knowledge scale to capture the essential knowledge points of service leadership model in a format of multiple-choice question. The current study reported the development and content validation of this Service Leadership Knowledge Scale by four experts. The results showed that the majority of the items were rated as relevant to, clear, and representative of service leadership model. The development of this knowledge scale helps further construct a theoretical model of service leadership.
Original languageEnglish
Title of host publicationService Leadership Education for University Students
PublisherNova Science Publishers, Inc.
Number of pages26
ISBN (Electronic)9781536119695
ISBN (Print)9781536119497
Publication statusPublished - 1 Jan 2017

ASJC Scopus subject areas

  • General Social Sciences


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