Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective

Antony King Fung Wong, Seongseop (Sam) Kim

Research output: Journal article publicationJournal articleAcademic researchpeer-review

32 Citations (Scopus)


The prevalent trends of sustainability and responsible management have promoted corporate social responsibility (CSR) to attract considerable research and business interest. However, despite its importance, few efforts have been exerted to develop a standardized CSR scale in the hotel industry. This study aims to develop and validate a multidimensional scale of hotel CSR measurement as perceived by hotel staff who understands CSR. Results of running factor analyses generate a five-factor structure. The overall measurement model demonstrates a satisfactory level of goodness-of-fit and supports convergent validity, discriminate validity, nomological validity, and predictive validity. The legal domain received the highest mean score among the five hotel CSR domains, followed by ethical, financial/economic, environmental, and social/philanthropic domains. The value on employee attitude toward the CSR-implementing hotel, employee satisfaction with the CSR-implementing hotel, and organizational commitment toward the CSR-implementing hotel varied between front-of-house and back-of-house employees. This validated measurement scale is recommended for future studies to explore the effect of hotel CSR in various countries or regions.

Original languageEnglish
Article number102507
JournalInternational Journal of Hospitality Management
Publication statusPublished - May 2020


  • Corporate social responsibility
  • Employee
  • Hotel
  • Performance
  • Sustainability

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management


Dive into the research topics of 'Development and validation of standard hotel corporate social responsibility (CSR) scale from the employee perspective'. Together they form a unique fingerprint.

Cite this