Development and validation of a hospitality idiosyncratic deals scale

Ning Sun, Haiyan Song, Haiyan Kong, Naipeng Bu

Research output: Journal article publicationJournal articleAcademic researchpeer-review

8 Citations (Scopus)

Abstract

This study explores middle and senior hotel managers’ perceptions of their own idiosyncratic deals (i-deals) and develops a scale to measure i-deals in the Chinese hospitality industry. The study uses a mixed research method consisting of a questionnaire survey of 675 middle and senior hotel managers and in-depth interviews with 20 knowledge workers in the hotel industry in mainland China. The findings reveal that there are three types of i-deals in the Chinese hospitality industry: (1) career and incentives i-deals; (2) task i-deals; and (3) flexibility i-deals. The study proposes and validates a three-dimensional scale of hotel managers’ i-deals, thereby enriching our understanding of the idiosyncratic terms of employment in the hospitality industry.

Original languageEnglish
Article number102416
JournalInternational Journal of Hospitality Management
Volume91
Early online date20 Nov 2019
DOIs
Publication statusPublished - Oct 2020

Keywords

  • China
  • Hospitality industry
  • Idiosyncratic deals
  • Knowledge worker

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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