@inproceedings{4280d3c2efe94b518bcdd7884c1f7db8,
title = "Developing a virtual environment for teaching hotel management students",
abstract = "This paper outlines the development and use of a virtual hotel for teaching hotel operations through e-simulations. Graduates from hotel schools beginning work in the hotel industry need an appropriate mix of technical knowledge, skills and attitudes. However, many university courses in hotel management are theoretical, and instructors have difficulty in developing students' technical and interpersonal skills to work effectively in a service environment. The virtual hotel provides hotel management instructors with a realistic hotel setting, offering challenges and scenarios that allow students to apply their theoretical learning to a range of realistic hotel situations, and develop their problem-solving and workplace skills. The virtual hotel is an active learning tool that can be used by different classes and instructors to enhance learning and skills application, and help students prepare and respond to real world situations in a non-threatening way.",
keywords = "Hospitality education, Hotel management, Simulations, Virtual hotel, Virtual learning",
author = "Paul Penfold and Henry Ma and Kong, {Wai Fan}",
year = "2007",
language = "English",
series = "Proceedings of the IADIS International Conference e-Learning, EL 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007",
publisher = "IADIS Press",
pages = "194--199",
editor = "Nunes, {Miguel Baptista} and Maggie McPherson",
booktitle = "Proceedings of the IADIS International Conference e-Learning, EL 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007",
note = "2007 IADIS International Conference e-Learning, EL 2007 - Part of the 1st IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007 ; Conference date: 03-07-2007 Through 08-07-2007",
}