Developing a virtual environment for teaching hotel management students

Paul Penfold, Henry Ma, Wai Fan Kong

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

3 Citations (Scopus)

Abstract

This paper outlines the development and use of a virtual hotel for teaching hotel operations through e-simulations. Graduates from hotel schools beginning work in the hotel industry need an appropriate mix of technical knowledge, skills and attitudes. However, many university courses in hotel management are theoretical, and instructors have difficulty in developing students' technical and interpersonal skills to work effectively in a service environment. The virtual hotel provides hotel management instructors with a realistic hotel setting, offering challenges and scenarios that allow students to apply their theoretical learning to a range of realistic hotel situations, and develop their problem-solving and workplace skills. The virtual hotel is an active learning tool that can be used by different classes and instructors to enhance learning and skills application, and help students prepare and respond to real world situations in a non-threatening way.

Original languageEnglish
Title of host publicationProceedings of the IADIS International Conference e-Learning, EL 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007
EditorsMiguel Baptista Nunes, Maggie McPherson
PublisherIADIS Press
Pages194-199
Number of pages6
ISBN (Electronic)9789728924423
Publication statusPublished - 2007
Event2007 IADIS International Conference e-Learning, EL 2007 - Part of the 1st IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007 - Lisbon, Portugal
Duration: 3 Jul 20078 Jul 2007

Publication series

NameProceedings of the IADIS International Conference e-Learning, EL 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007
Volume2

Conference

Conference2007 IADIS International Conference e-Learning, EL 2007 - Part of the 1st IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007
Country/TerritoryPortugal
CityLisbon
Period3/07/078/07/07

Keywords

  • Hospitality education
  • Hotel management
  • Simulations
  • Virtual hotel
  • Virtual learning

ASJC Scopus subject areas

  • Computer Science(all)

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