Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis

Huiying Li, Qiang Ye, Chun Hung Roberts Law

Research output: Journal article publicationReview articleAcademic researchpeer-review

225 Citations (Scopus)

Fingerprint

Dive into the research topics of 'Determinants of Customer Satisfaction in the Hotel Industry: An Application of Online Review Analysis'. Together they form a unique fingerprint.

Social Sciences

Economics, Econometrics and Finance