Abstract
Managing the customer experience is critical for hospitality businesses because business viability can depend on the delivery of valued guest experiences. The industry lacks research that can assist in developing the specific measures and tools to design experiences that meet guests’ expectations. The purpose of this paper is to identify the constructs and generators of memorable experiences (ME) from the perspectives of luxury hotel hosts and guests.
| Original language | English |
|---|---|
| Article number | Vol. 2 No. 4 |
| Pages (from-to) | 358-376 |
| Journal | Journal of Hospitality and Tourism Insights |
| Volume | 2 |
| Issue number | 4 |
| Publication status | Published - 5 Nov 2019 |
Keywords
- experiential consumption
- luxury hotels
- loyalty
- value creation
- memorable experiences
- service experience constructs
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Dive into the research topics of 'Designing memorable guest experiences: Development of constructs and value generating factors in luxury hotels'. Together they form a unique fingerprint.Prizes
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Emerald Literati Award - Outstanding Paper 2020
Buehring, J. H. (Recipient), 19 Nov 2020
Prize: Prize (research)
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