Design of an enhanced logistics service provider selection model for e-commerce application

C. C. Luk, K. L. Choy, H. Y. Lam

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

4 Citations (Scopus)

Abstract

With the increasing popularity of online shopping, customer's purchasing habits are gradually changing in that they often prefer to buy goods online instead of visiting a physical retail store. Hence, the business-to-customer (B2C) e-commerce concept has emerged to bring convenience and flexibility to customers. By shifting the traditional business model to e-commerce, the seller, e.g. supplier or retailer, not only concentrates on directly selling goods to customers online, but also needs to manage the whole business process, including product delivery to customers within a short period of time. To focus on the core business, the logistics function in the B2C market is usually outsourced to a logistics service provider (LSP). However, sellers who are new to the e-commerce market may find it difficult to select an appropriate LSP to fulfill their needs. In this paper, an enhanced logistics service provider selection (ELSPS) model is proposed for selecting an appropriate partner for providing delivery services under the e-commerce environment. A double fuzzy analytical hierarchy processing (FAHP) approach is applied for multi-criteria decision analysis in LSP selection and follow-up action prioritization. A pilot study is conducted, and the results provide a systematic approach and guidelines for new comers to enter into the e-commerce market.

Original languageEnglish
Title of host publicationPICMET 2018 - Portland International Conference on Management of Engineering and Technology
Subtitle of host publicationManaging Technological Entrepreneurship: The Engine for Economic Growth, Proceedings
EditorsHarm-Jan Steenhuis, Kiyoshi Niwa, Gary Perman, Dundar F. Kocaoglu, Timothy R. Anderson, Dilek Cetindamar Kozanoglu
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-7
ISBN (Electronic)9781890843373
DOIs
Publication statusPublished - 4 Oct 2018
Event2018 Portland International Conference on Management of Engineering and Technology, PICMET 2018 - Honolulu, United States
Duration: 19 Aug 201823 Aug 2018

Publication series

NamePICMET 2018 - Portland International Conference on Management of Engineering and Technology: Managing Technological Entrepreneurship: The Engine for Economic Growth, Proceedings

Conference

Conference2018 Portland International Conference on Management of Engineering and Technology, PICMET 2018
Country/TerritoryUnited States
CityHonolulu
Period19/08/1823/08/18

ASJC Scopus subject areas

  • Strategy and Management
  • Communication
  • Engineering (miscellaneous)
  • Management of Technology and Innovation
  • Organizational Behavior and Human Resource Management
  • Computer Networks and Communications
  • Decision Sciences (miscellaneous)

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