Design of a case based intelligent supplier relationship management system - The integration of supplier rating system and product coding system

King Lun Tommy Choy, Wing Bun Lee, Victor Lo

Research output: Journal article publicationJournal articleAcademic researchpeer-review

139 Citations (Scopus)


The design of supplier relationship management to facilitate supplier selection using an integrative case based supplier selection and help desk approach to select the most appropriate suppliers together with their past performance records from a case base warehouse has become a promising solution for manufacturers to identify preferred suppliers and trading partners to form a supply network on which they depend for products, services and distribution. In this paper, an intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management system, supplier rating system and product coding system by the case based reasoning technique to select preferred suppliers during new product development process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.
Original languageEnglish
Pages (from-to)87-100
Number of pages14
JournalExpert Systems with Applications
Issue number1
Publication statusPublished - 1 Jul 2003


  • Case based reasoning
  • Customer and supplier relationship management
  • Help desk approach
  • Supplier selection
  • Supply network

ASJC Scopus subject areas

  • Engineering(all)
  • Computer Science Applications
  • Artificial Intelligence

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