TY - GEN
T1 - Design and development of a performance evaluation system for the aircraft maintenance industry
AU - Ng, K. K.H.
AU - Tang, M. H.M.
AU - Lee, C. K.M.
N1 - Publisher Copyright:
© 2015 IEEE.
Copyright:
Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2016/1/18
Y1 - 2016/1/18
N2 - This paper aims at developing procurement Key Performance Indicators (KPI) system for Maintenance, Repair and Operation (MRO) items using a Business Intelligence tool. A set of typical KPI has been established in an aircraft maintenance enterprise through a case study. The result analyzed by business intelligence tools, has become a critical factor in evaluating the success of financial performance, quality assurance, order fill rate, utilization of productivity and development of knowledge hubs in the procurement sector. An effective and efficient procurement strategy evaluation system is proposed in order to resolve corporate problems, with solid supporting data, improved procurement performance management, facilitation of decision making and procurement evaluation by saving resources and time. The significance of this paper is that we delivers a proactive approach by integrating KPI and BI tool for an aviation maintenance enterprise to access comprehensive external data directly, and to visualize the company performance for formulating strategies and analyzing industrial informatics.
AB - This paper aims at developing procurement Key Performance Indicators (KPI) system for Maintenance, Repair and Operation (MRO) items using a Business Intelligence tool. A set of typical KPI has been established in an aircraft maintenance enterprise through a case study. The result analyzed by business intelligence tools, has become a critical factor in evaluating the success of financial performance, quality assurance, order fill rate, utilization of productivity and development of knowledge hubs in the procurement sector. An effective and efficient procurement strategy evaluation system is proposed in order to resolve corporate problems, with solid supporting data, improved procurement performance management, facilitation of decision making and procurement evaluation by saving resources and time. The significance of this paper is that we delivers a proactive approach by integrating KPI and BI tool for an aviation maintenance enterprise to access comprehensive external data directly, and to visualize the company performance for formulating strategies and analyzing industrial informatics.
KW - Aircraft Maintenance
KW - Business intelligence
KW - Key Performance Indicator
KW - Procurement Performance Management
UR - http://www.scopus.com/inward/record.url?scp=84961997622&partnerID=8YFLogxK
U2 - 10.1109/IEEM.2015.7385710
DO - 10.1109/IEEM.2015.7385710
M3 - Conference article published in proceeding or book
AN - SCOPUS:84961997622
T3 - IEEE International Conference on Industrial Engineering and Engineering Management
SP - 564
EP - 568
BT - IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
PB - IEEE Computer Society
T2 - IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015
Y2 - 6 December 2015 through 9 December 2015
ER -