Design and development of a performance evaluation system for the aircraft maintenance industry

K. K.H. Ng, M. H.M. Tang, Ka Man Lee

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review


This paper aims at developing procurement Key Performance Indicators (KPI) system for Maintenance, Repair and Operation (MRO) items using a Business Intelligence tool. A set of typical KPI has been established in an aircraft maintenance enterprise through a case study. The result analyzed by business intelligence tools, has become a critical factor in evaluating the success of financial performance, quality assurance, order fill rate, utilization of productivity and development of knowledge hubs in the procurement sector. An effective and efficient procurement strategy evaluation system is proposed in order to resolve corporate problems, with solid supporting data, improved procurement performance management, facilitation of decision making and procurement evaluation by saving resources and time. The significance of this paper is that we delivers a proactive approach by integrating KPI and BI tool for an aviation maintenance enterprise to access comprehensive external data directly, and to visualize the company performance for formulating strategies and analyzing industrial informatics.
Original languageEnglish
Title of host publicationIEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
PublisherIEEE Computer Society
Number of pages5
ISBN (Electronic)9781467380669
Publication statusPublished - 18 Jan 2016
EventIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015 - Singapore, Singapore
Duration: 6 Dec 20159 Dec 2015


ConferenceIEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015


  • Aircraft Maintenance
  • Business intelligence
  • Key Performance Indicator
  • Procurement Performance Management

ASJC Scopus subject areas

  • Business, Management and Accounting (miscellaneous)
  • Industrial and Manufacturing Engineering
  • Safety, Risk, Reliability and Quality

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