Design and development of a performance evaluation system for the aircraft maintenance industry

K. K.H. Ng; M. H.M. Tang; Ka Man Lee

doi:10.1109/IEEM.2015.7385710

Design and development of a performance evaluation system for the aircraft maintenance industry

K. K.H. Ng, M. H.M. Tang, Ka Man Lee

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

Abstract

This paper aims at developing procurement Key Performance Indicators (KPI) system for Maintenance, Repair and Operation (MRO) items using a Business Intelligence tool. A set of typical KPI has been established in an aircraft maintenance enterprise through a case study. The result analyzed by business intelligence tools, has become a critical factor in evaluating the success of financial performance, quality assurance, order fill rate, utilization of productivity and development of knowledge hubs in the procurement sector. An effective and efficient procurement strategy evaluation system is proposed in order to resolve corporate problems, with solid supporting data, improved procurement performance management, facilitation of decision making and procurement evaluation by saving resources and time. The significance of this paper is that we delivers a proactive approach by integrating KPI and BI tool for an aviation maintenance enterprise to access comprehensive external data directly, and to visualize the company performance for formulating strategies and analyzing industrial informatics.

Original language	English
Title of host publication	IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management
Publisher	IEEE Computer Society
Pages	564-568
Number of pages	5
Volume	2016-January
ISBN (Electronic)	9781467380669
DOIs	https://doi.org/10.1109/IEEM.2015.7385710
Publication status	Published - 18 Jan 2016
Event	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015 - Singapore, Singapore Duration: 6 Dec 2015 → 9 Dec 2015

Conference

Conference	IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015
Country/Territory	Singapore
City	Singapore
Period	6/12/15 → 9/12/15

Keywords

Aircraft Maintenance
Business intelligence
Key Performance Indicator
Procurement Performance Management

ASJC Scopus subject areas

Business, Management and Accounting (miscellaneous)
Industrial and Manufacturing Engineering
Safety, Risk, Reliability and Quality

More information

10.1109/IEEM.2015.7385710

http://hdl.handle.net/10397/67523

Cite this

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Ng, KKH, Tang, MHM & Lee, KM 2016, Design and development of a performance evaluation system for the aircraft maintenance industry. in IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. vol. 2016-January, 7385710, IEEE Computer Society, pp. 564-568, IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2015, Singapore, Singapore, 6/12/15. https://doi.org/10.1109/IEEM.2015.7385710

Design and development of a performance evaluation system for the aircraft maintenance industry. / Ng, K. K.H.; Tang, M. H.M.; Lee, Ka Man.
IEEM 2015 - 2015 IEEE International Conference on Industrial Engineering and Engineering Management. Vol. 2016-January IEEE Computer Society, 2016. p. 564-568 7385710.

Research output: Chapter in book / Conference proceeding › Conference article published in proceeding or book › Academic research › peer-review

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Design and development of a performance evaluation system for the aircraft maintenance industry

Abstract

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Keywords

ASJC Scopus subject areas

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