Design and development of a context-aware decision support system for real-time accident handling in logistics

Wai Ting Ngai, T. K.P. Leung, Y. H. Wong, M. C.M. Lee, P. Y.F. Chai, Y. S. Choi

Research output: Journal article publicationJournal articleAcademic researchpeer-review

44 Citations (Scopus)


This paper describes the design and development of a context-aware fleet management system (CFMS) prototype for real-time accident handling in logistics using a design science approach. One of the most important decisions in fleet management is the optimization of vehicle scheduling during an accident, such as a vehicle breakdown and mechanical failure during delivery. The schedule planner has to assign another vehicle to take over the task; thus, accident handling needs the reassignment or re-scheduling of vehicles. The large number of available vehicles for reassignment and numerous trips in a day make rescheduling complicated and difficult to resolve. In this paper, we propose a CFMS integrated with global positioning system (GPS) for real-time vehicle positioning and eSeal enabled by the RFID technology, to help human planners with rescheduling. A CFMS prototype was built and evaluated in a real-world setting. The system prototype was satisfactory during evaluation. The system was found to be more effective by its potential users and field logistics experts in aiding real-time accident handling in logistics. The design science approach used to develop the prototype could form a basis for further research.
Original languageEnglish
Pages (from-to)816-827
Number of pages12
JournalDecision Support Systems
Issue number4
Publication statusPublished - 1 Mar 2012


  • Context-aware decision support system
  • Fleet management system prototype
  • Real-time accident handling

ASJC Scopus subject areas

  • Management Information Systems
  • Information Systems
  • Developmental and Educational Psychology
  • Arts and Humanities (miscellaneous)
  • Information Systems and Management

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