Customer perceptions of service recovery efforts : a hotel segment comparison

M.J. Lee; Siu Wa Eric Chan; N. Singh

Customer perceptions of service recovery efforts : a hotel segment comparison

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

3 Citations (Scopus)

Original language	English
Pages	644-650
Number of pages	7
Publication status	Published - 2009
Event	Asia Pacific Tourism Association. Conference [APTA Conference] - Duration: 1 Jan 2009 → …

Conference

Conference	Asia Pacific Tourism Association. Conference [APTA Conference]
Period	1/01/09 → …

Cite this

@conference{97963e89caa7478783f696f7fe100d13,

title = "Customer perceptions of service recovery efforts : a hotel segment comparison",

author = "M.J. Lee and Chan, {Siu Wa Eric} and N. Singh",

year = "2009",

language = "English",

pages = "644--650",

note = "Asia Pacific Tourism Association. Conference [APTA Conference] ; Conference date: 01-01-2009",

}

Customer perceptions of service recovery efforts : a hotel segment comparison. / Lee, M.J.; Chan, Siu Wa Eric; Singh, N.
2009. 644-650 Paper presented at Asia Pacific Tourism Association. Conference [APTA Conference].

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review