Customer participation in services and employee innovative behavior: The mediating role of interpersonal trust

Keyphrases

• Mediating Role 100%
• Interpersonal Trust 100%
• Customer Participation 100%
• Employee Innovative Behavior 100%
• Service Innovative Behavior 100%
• Restaurants 25%
• Service Firms 25%
• Emotional Behavior 16%
• Affective Trust 16%
• Customer Data 16%
• Hotels 8%
• Services Marketing 8%
• Design Methodology 8%
• Group Members 8%
• Study Support 8%
• Organizational Behavior 8%
• Value-based 8%
• Information Exchange 8%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 8%
• Relationships with Customers 8%
• Service Process 8%
• Beijing China 8%
• Service Innovation 8%
• Cognitive Trust 8%
• Frontline Employees 8%
• Product Development Teams 8%
• Influence Mechanism 8%
• Behavioral Participation 8%
• Team Affect 8%
• Marketing Behavior 8%
• Entry-level Manager 8%
• Service Co-creation 8%
• Mandatory Customer Participation 8%
• Modeling Results 8%

Social Sciences

• Interpersonal Trust 100%
• Co-Creation 16%
• Product Development 16%
• Entry Level 16%
• Service Innovation 16%
• Coproduction 16%
• Emotions 16%
• Structural Equation Modeling 16%
• Marketing of Service 16%
• Employee Training 16%
• Group Members 16%
• Structural Model 16%
• China 16%

Psychology

• Interpersonal Trust 100%
• Innovative Behavior 100%
• Structural Model 8%