@inproceedings{1f1f7d4326c740f985ee58f877922938,
title = "Curiosity or certainty? A qualitative, comparative analysis of Couchsurfing and Airbnb user behaviors",
abstract = "This study compares user behaviors of non-monetary and monetary sharing economy services, respectively represented by Couchsurfing and Airbnb. Semistructured interviews from six Couchsurfing and six Airbnb host users are comparatively analyzed via inductive content analyses and bottom-up affinity diagramming. This paper studies the early stages of both Couchsurfing and Airbnb users' service use: 1) writing a profile and room description, 2) receiving messages from a guest, and 3) verifying a guest user's identity. Couchsurfing hosts use these stages as a supportive friendship-forming tool to satisfy their curiosity regarding their guests, while Airbnb hosts use them for certainty and risk aversion. This study may help to generate design implications for non-monetary platforms, such as providing continuous communication tools for host users' process to verify guests' identities.",
keywords = "Airbnb, Couchsurfing, Monetary, Non-monetary, Peer-to-peer exchange, Sharing economy",
author = "Jiwon Jung and Lee, {Kun Pyo}",
year = "2017",
month = may,
day = "6",
doi = "10.1145/3027063.3053162",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
pages = "1740--1747",
booktitle = "CHI 2017 Extended Abstracts - Proceedings of the 2017 ACM SIGCHI Conference on Human Factors in Computing Systems",
note = "2017 ACM SIGCHI Conference on Human Factors in Computing Systems, CHI EA 2017 ; Conference date: 06-05-2017 Through 11-05-2017",
}