TY - GEN
T1 - Culture and communication in the Philippine aviation industry
AU - Seva, Rosemary
AU - Gutierrez, Alma Maria Jennifer
AU - Duh, Henry Been Lirn
PY - 2007
Y1 - 2007
N2 - This study aims to characterize the communication patterns of Filipino pilots in the cockpit and assess its adherence to CRM principles of assertiveness, openness, conflict resolution, and communication effectiveness. A survey was administered to 88 participants who are mostly captains and first officers. Filipino captains and first officers generally have the same attitude that corresponds to the principles learned in CRM training on communication and coordination. However, a detailed comparison of the groups' responses showed significant differences in terms of assertiveness, openness, and communication effectiveness. Captains are more articulate in expressing concerns than first officers. However, in terms dealing with crewmembers, first officers are more cautious in phrasing things.
AB - This study aims to characterize the communication patterns of Filipino pilots in the cockpit and assess its adherence to CRM principles of assertiveness, openness, conflict resolution, and communication effectiveness. A survey was administered to 88 participants who are mostly captains and first officers. Filipino captains and first officers generally have the same attitude that corresponds to the principles learned in CRM training on communication and coordination. However, a detailed comparison of the groups' responses showed significant differences in terms of assertiveness, openness, and communication effectiveness. Captains are more articulate in expressing concerns than first officers. However, in terms dealing with crewmembers, first officers are more cautious in phrasing things.
UR - http://www.scopus.com/inward/record.url?scp=37249061860&partnerID=8YFLogxK
U2 - 10.1007/978-3-540-73331-7_88
DO - 10.1007/978-3-540-73331-7_88
M3 - Conference article published in proceeding or book
AN - SCOPUS:37249061860
SN - 9783540733300
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 806
EP - 813
BT - Engineering Psychology and Cognitive Ergonomics - 7th International Conference, EPCE 2007. Held as Part of HCI International 2007, Proceedings
PB - Springer Verlag
T2 - 7th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2007
Y2 - 22 July 2007 through 27 July 2007
ER -