Culture and communication in the Philippine aviation industry

Rosemary Seva, Alma Maria Jennifer Gutierrez, Henry Been Lirn Duh

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

1 Citation (Scopus)

Abstract

This study aims to characterize the communication patterns of Filipino pilots in the cockpit and assess its adherence to CRM principles of assertiveness, openness, conflict resolution, and communication effectiveness. A survey was administered to 88 participants who are mostly captains and first officers. Filipino captains and first officers generally have the same attitude that corresponds to the principles learned in CRM training on communication and coordination. However, a detailed comparison of the groups' responses showed significant differences in terms of assertiveness, openness, and communication effectiveness. Captains are more articulate in expressing concerns than first officers. However, in terms dealing with crewmembers, first officers are more cautious in phrasing things.

Original languageEnglish
Title of host publicationEngineering Psychology and Cognitive Ergonomics - 7th International Conference, EPCE 2007. Held as Part of HCI International 2007, Proceedings
PublisherSpringer Verlag
Pages806-813
Number of pages8
ISBN (Print)9783540733300
DOIs
Publication statusPublished - 2007
Externally publishedYes
Event7th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2007 - Beijing, China
Duration: 22 Jul 200727 Jul 2007

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume4562 LNAI
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference7th International Conference on Engineering Psychology and Cognitive Ergonomics, EPCE 2007
Country/TerritoryChina
CityBeijing
Period22/07/0727/07/07

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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