Cultural differences in user groups: A multi-angle understanding of IT use in large organizations

Cristina Chisalita, Mari Carmen Puerta Melguizo, Johannes Ferdinand Hoorn, Gerrit C. Van Der Veer, Evelien Kok

Research output: Journal article publicationReview articleAcademic researchpeer-review

4 Citations (Scopus)


In this paper, we analyze how differences between groups of end-users of the same technology (distributed within and across organizations) are reflected in specific breakdowns in the use of technology as well as in the interaction between these groups. In order to reach this goal, we consider as unit of analysis the occupational groups that are approached as reflecting a particular occupational culture. In addition, we analyze the effect of local subcultures on occupational groups. The two main aspects of culture on which we focused the study are language and values. Using this perspective, we carried out two case studies in two large organizations. The conclusions of this research show that the concept of occupational groups (with related occupational subcultures) is indeed a useful approach to explain differences in groups of end-users and the related breakdowns in use of technology and interaction among groups. The results of the study can inform design decisions and support action for improvements of interaction processes among groups of end-users of the same technology.
Original languageEnglish
Pages (from-to)101-110
Number of pages10
JournalCognition, Technology and Work
Issue number2
Publication statusPublished - 1 Jul 2005
Externally publishedYes


  • Implementation and use of technology in organizations
  • Local subculture
  • Occupational groups
  • Occupational subculture
  • Problems in technology use and in interaction among occupational groups

ASJC Scopus subject areas

  • Philosophy
  • Human-Computer Interaction
  • Computer Science Applications


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