Abstract
This paper reports the results of a survey on the critical success factors (CSFs) of web-based supply-chain management systems (WSCMS). An empirical study was conducted and an exploratory factor analysis of the survey data revealed five major dimensions of the CSFs for WSCMS implementation, namely (1) communication, (2) top management commitment, (3) data security, (4) training and education, and (5) hardware and software reliability. The findings of the results provide insights for companies using or planning to use WSCMS.
| Original language | English |
|---|---|
| Pages (from-to) | 622-630 |
| Number of pages | 9 |
| Journal | Production Planning and Control |
| Volume | 15 |
| Issue number | 6 |
| DOIs | |
| Publication status | Published - 1 Sept 2004 |
Keywords
- Critical success factors
- Exploratory factor analysis
- Web-based supply-chain management systems
ASJC Scopus subject areas
- Computer Science Applications
- Strategy and Management
- Management Science and Operations Research
- Industrial and Manufacturing Engineering