Critical success factors of web-based supply-chain management systems: An exploratory study

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95 Citations (Scopus)


This paper reports the results of a survey on the critical success factors (CSFs) of web-based supply-chain management systems (WSCMS). An empirical study was conducted and an exploratory factor analysis of the survey data revealed five major dimensions of the CSFs for WSCMS implementation, namely (1) communication, (2) top management commitment, (3) data security, (4) training and education, and (5) hardware and software reliability. The findings of the results provide insights for companies using or planning to use WSCMS.
Original languageEnglish
Pages (from-to)622-630
Number of pages9
JournalProduction Planning and Control
Issue number6
Publication statusPublished - 1 Sep 2004


  • Critical success factors
  • Exploratory factor analysis
  • Web-based supply-chain management systems

ASJC Scopus subject areas

  • Computer Science Applications
  • Strategy and Management
  • Management Science and Operations Research
  • Industrial and Manufacturing Engineering

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