TY - JOUR
T1 - COVID-19 prevention in hotels
T2 - Ritualized host-guest interactions
AU - Xiang, Keheng
AU - Huang, Wei Jue
AU - Gao, Fan
AU - Lai, Qin
N1 - Funding Information:
This work was supported by the Soft Science Research Program of Science and Technology Department of Zhejiang, China [Grant Ref. No. 2021C35059 ]; the Philosophy and Social Science Planning Special Project of Zhejiang Province [Grant Ref. No. 20GXSZ26YB ]; the Scientific Research Program of Education Department of Zhejiang Province [Grant Ref. No. Y202044516 ], and the Research Center of Digital Transformation and Social Responsibility Management, ZUCC .
Publisher Copyright:
© 2022 Elsevier Ltd
PY - 2022/3
Y1 - 2022/3
N2 - As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectives of staff and guests. By combining video ethnography and interviews, this study identifies the ritual ingredients, processes, outcomes, and collective symbols of COVID-19 prevention measures. Based on the attitudes and performance paths of staff and guests, the interaction chain may become longer or shorter, and result in guests becoming “insiders” or “outsiders” and leaving the interaction space. An integrated model of host-guest interactions based on interaction ritual theory is proposed.
AB - As COVID-19 prevention efforts have become normalized, conflicts between guests and hotel staff, who must adhere to government protocols, can have a serious impact on host-guest interactions. Drawing on interaction ritual chain theory, this research explores the ritualized mechanism of host-guest interactions during the pandemic from the perspectives of staff and guests. By combining video ethnography and interviews, this study identifies the ritual ingredients, processes, outcomes, and collective symbols of COVID-19 prevention measures. Based on the attitudes and performance paths of staff and guests, the interaction chain may become longer or shorter, and result in guests becoming “insiders” or “outsiders” and leaving the interaction space. An integrated model of host-guest interactions based on interaction ritual theory is proposed.
KW - COVID-19 prevention
KW - Host-guest interaction
KW - Hotel
KW - Interaction ritual chain
KW - Video ethnography
UR - http://www.scopus.com/inward/record.url?scp=85125443885&partnerID=8YFLogxK
U2 - 10.1016/j.annals.2022.103376
DO - 10.1016/j.annals.2022.103376
M3 - Journal article
AN - SCOPUS:85125443885
VL - 93
JO - Annals of Tourism Research
JF - Annals of Tourism Research
SN - 0160-7383
M1 - 103376
ER -