COVID-19 and China's Hotel Industry: Impacts, a Disaster Management Framework, and Post-Pandemic Agenda

Fei Hao, Qu Xiao, Kaye Chon

Research output: Journal article publicationJournal articleAcademic researchpeer-review

127 Citations (Scopus)


This exploratory study reviews the overall impacts of coronavirus disease 2019 (COVID-19) pandemic on China's hotel industry. A COVID-19 management framework is proposed to address the anti-pandemic phases, principles, and strategies. This study also suggests that COVID-19 will significantly and permanently affect four major aspects of China's hotel industry—multi-business and multi-channels, product design and investment preference, digital and intelligent transformation, and market reshuffle.

Original languageEnglish
Article number102636
JournalInternational Journal of Hospitality Management
Publication statusPublished - Sep 2020


  • China
  • COVID-19
  • crisis management
  • disaster management framework
  • disaster management strategy
  • hotel industry

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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