Country club members' perceptions of value, image congruence, and switching costs: An exploratory study of country club members' loyalty

Ki Joon Back, Jin Soo Lee

Research output: Journal article publicationJournal articleAcademic researchpeer-review

36 Citations (Scopus)

Abstract

The objective of this study was to investigate the relationships among perceived value, member satisfaction, switching costs, and member loyalty in the country club industry. In particular, this study sought to ascertain the mediating role of member satisfaction in the relationships centered on value-loyalty and image congruence-loyalty and the moderating role of switching costs in the member satisfaction-loyalty relationship. The results revealed a significant mediating effect of member satisfaction, whereas switching costs did not play a significant moderating role in the member satisfaction-loyalty relationship. Findings from this study will enhance understanding of how to cultivate club member loyalty.
Original languageEnglish
Pages (from-to)528-546
Number of pages19
JournalJournal of Hospitality and Tourism Research
Volume33
Issue number4
DOIs
Publication statusPublished - 1 Nov 2009

Keywords

  • Country club
  • Image congruence
  • Loyalty
  • Satisfaction
  • Switching cost
  • Value

ASJC Scopus subject areas

  • Education
  • Tourism, Leisure and Hospitality Management

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