Cooperative game study on Kano's model and quality function deployment

Ping Ji, Yunwen Miao

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

Abstract

Cooperative game is incorporated in the quality function deployment (QFD) procedure in two major parts. The first part is to obtain the importance weights of customer requirements through the implementation of Kano's model and Shapley value. Subsequently, the second part is the formulation of a non-linear programming model to optimize the target levels of engineering characteristics in the new generation product, whose objective function reflects the bargaining between different fulfillment levels of customer requirements so as to maximize the overall customer satisfaction. Finally, the importance weight calculation is applied in an example of a personal computer design.

Original languageEnglish
Title of host publication2018 IEEE Technology and Engineering Management Conference, TEMSCON 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages1-6
ISBN (Electronic)9781538620472
DOIs
Publication statusPublished - 9 Oct 2018
Event2018 IEEE Technology and Engineering Management Conference, TEMSCON 2018 - Evanston, United States
Duration: 28 Jun 20181 Jul 2018

Publication series

Name2018 IEEE Technology and Engineering Management Conference, TEMSCON 2018

Conference

Conference2018 IEEE Technology and Engineering Management Conference, TEMSCON 2018
Country/TerritoryUnited States
CityEvanston
Period28/06/181/07/18

Keywords

  • Kano's model
  • Nash bargaining
  • Non-linear programming
  • QFD
  • Shapley value

ASJC Scopus subject areas

  • Strategy and Management
  • Management of Technology and Innovation
  • Engineering (miscellaneous)

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