Convention center facilities, attributes and services: The delegates' perspective

Ann Wu, Karin Weber

Research output: Journal article publicationJournal articleAcademic researchpeer-review

54 Citations (Scopus)


Convention centers are among the key players in the convention industry, make a critical economic contribution to the destination and present an important consideration in meeting planners' site selection process. Given the substantial investment in convention centers in recent years and the increased competition among them for business, an understanding of critical facilities, attributes and services is vital. This article assesses convention delegates' perceptions of the importance of select venue facilities, attributes and services. Furthermore, the performance of one of the top convention centers in Asia is assessed, identifying its strengths and weaknesses on the basis of an importance-performance analysis.
Original languageEnglish
Pages (from-to)399-410
Number of pages12
JournalAsia Pacific Journal of Tourism Research
Issue number4
Publication statusPublished - 1 Dec 2005


  • Asia
  • Convention centers
  • Delegates

ASJC Scopus subject areas

  • Geography, Planning and Development
  • Tourism, Leisure and Hospitality Management


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