Contrast and assimilation effects of processing fluency

Hao Shen, Yuwei Jiang, Rashmi Adaval

Research output: Journal article publicationJournal articleAcademic researchpeer-review

40 Citations (Scopus)

Abstract

As processing difficulty associated with a product increases, information about a subsequently encountered product becomes easier to process, leading to more favorable evaluations of it (a contrast effect). If, however, the two products are categorized as part of the same overall experience, then the negative feelings elicited by increased processing difficulty of the first product transfer to the second product, leading to more unfavorable evaluations of it (an assimilation effect). Five studies identify the conditions in which the two processes occur and outline the various mechanisms that might underlie these effects.
Original languageEnglish
Pages (from-to)876-889
Number of pages14
JournalJournal of Consumer Research
Volume36
Issue number5
DOIs
Publication statusPublished - 1 Feb 2010

ASJC Scopus subject areas

  • Business and International Management
  • Economics and Econometrics
  • Marketing

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