Contractual and relational governance of software outsourcing projects: A proposed research model and research agenda

Ji Fan Ren, Wang Ting Ngai, Wing Sing Cho

Research output: Chapter in book / Conference proceedingConference article published in proceeding or bookAcademic researchpeer-review

3 Citations (Scopus)

Abstract

Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanisms. Important determinants of contractual and relational governance and the effectiveness of the control mechanisms on relational outcomes, opportunism and commitment, are examined. This research agenda may theoretically extend IS outsourcing research by incorporating a framework to explore outsourcing relationship management and to practically explain software outsourcing phenomenon.
Original languageEnglish
Title of host publicationPACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region
Publication statusPublished - 1 Dec 2008
Event12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region, PACIS 2008 - Suzhou, China
Duration: 3 Jul 20087 Jul 2008

Conference

Conference12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region, PACIS 2008
Country/TerritoryChina
CitySuzhou
Period3/07/087/07/08

Keywords

  • Governance mechanism
  • Opportunism
  • Outsourcing success
  • Social exchange theory
  • Transaction cost theory

ASJC Scopus subject areas

  • Information Systems

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