Abstract
Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanisms. Important determinants of contractual and relational governance and the effectiveness of the control mechanisms on relational outcomes, opportunism and commitment, are examined. This research agenda may theoretically extend IS outsourcing research by incorporating a framework to explore outsourcing relationship management and to practically explain software outsourcing phenomenon.
| Original language | English |
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| Title of host publication | PACIS 2008 - 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region |
| Publication status | Published - 1 Dec 2008 |
| Event | 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region, PACIS 2008 - Suzhou, China Duration: 3 Jul 2008 → 7 Jul 2008 |
Conference
| Conference | 12th Pacific Asia Conference on Information Systems: Leveraging ICT for Resilient Organizations and Sustainable Growth in the Asia Pacific Region, PACIS 2008 |
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| Country/Territory | China |
| City | Suzhou |
| Period | 3/07/08 → 7/07/08 |
Keywords
- Governance mechanism
- Opportunism
- Outsourcing success
- Social exchange theory
- Transaction cost theory
ASJC Scopus subject areas
- Information Systems