Continued usage of technology versus situational factors: An empirical analysis

Research output: Journal article publicationJournal articleAcademic researchpeer-review

29 Citations (Scopus)

Abstract

Mainstream technology management literature suggests that research on continued usage of technology is largely based on two perspectives, namely (i) a forward-looking perspective that underpins the technology acceptance model (TAM), and (ii) a retrospective perspective that is based on the expectation disconfirmation theory (EDT). We propose an extended framework to re-examine continued usage of technology by combining these two perspectives and incorporating individual, social and environmental factors as additional variables. Our study, in the context of users' continued usage of e-learning tools, reveals that in addition to user satisfaction and perceived usefulness, self-efficacy, system service support and social pressure are significant factors that affect continued usage of technology. Our findings enrich the theoretical framework of continued usage of technology, and provide e-learning developers with managerial insights on how to entice learners to continue using their e-learning tools.
Original languageEnglish
Pages (from-to)264-284
Number of pages21
JournalJournal of Engineering and Technology Management - JET-M
Volume26
Issue number4
DOIs
Publication statusPublished - 1 Dec 2009

Keywords

  • Continued usage of technology
  • Empirical analysis Hong Kong
  • Situational factors

ASJC Scopus subject areas

  • Industrial relations
  • Engineering(all)
  • Strategy and Management
  • Management Science and Operations Research
  • Information Systems and Management

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