Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands

Yiu Chung Leung; Zhang Xiuqi

Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

Abstract

Service robots have been increasingly used in the hotel industry since the labor shortage problem in the field is getting more severe. While the narratives given by hotels to justify/rationalize their robot adoption decisions are different, no prior studies have attempted to analyze the content of their narratives. This exploratory study collected and analyzed the narratives of service robot adoption given by the top 50 hotel brands.

Original language	English
Publication status	Not published / presented only - 7 Dec 2023
Event	IMPACT2023 Conference - School of Hotel & Tourism Management, The Hong Kong Polytechnic University , Kowloon, Hong Kong Duration: 7 Dec 2023 → 8 Dec 2023

Conference

Conference	IMPACT2023 Conference
Country/Territory	Hong Kong
City	Kowloon
Period	7/12/23 → 8/12/23

Keywords

Narratives of change
Robot adoption
Service robots
technology adoption

Cite this

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title = "Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands",

abstract = "Service robots have been increasingly used in the hotel industry since the labor shortage problem in the field is getting more severe. While the narratives given by hotels to justify/rationalize their robot adoption decisions are different, no prior studies have attempted to analyze the content of their narratives. This exploratory study collected and analyzed the narratives of service robot adoption given by the top 50 hotel brands. ",

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author = "Leung, {Yiu Chung} and Zhang Xiuqi",

year = "2023",

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Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands. / Leung, Yiu Chung; Xiuqi, Zhang.
2023. Paper presented at IMPACT2023 Conference, Kowloon, Hong Kong.

Research output: Unpublished conference presentation (presented paper, abstract, poster) › Conference presentation (not published in journal/proceeding/book) › Academic research › peer-review

TY - CONF

T1 - Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands

AU - Leung, Yiu Chung

AU - Xiuqi, Zhang

PY - 2023/12/7

Y1 - 2023/12/7

N2 - Service robots have been increasingly used in the hotel industry since the labor shortage problem in the field is getting more severe. While the narratives given by hotels to justify/rationalize their robot adoption decisions are different, no prior studies have attempted to analyze the content of their narratives. This exploratory study collected and analyzed the narratives of service robot adoption given by the top 50 hotel brands.

AB - Service robots have been increasingly used in the hotel industry since the labor shortage problem in the field is getting more severe. While the narratives given by hotels to justify/rationalize their robot adoption decisions are different, no prior studies have attempted to analyze the content of their narratives. This exploratory study collected and analyzed the narratives of service robot adoption given by the top 50 hotel brands.

KW - Narratives of change

KW - Robot adoption

KW - Service robots

KW - technology adoption

M3 - Conference presentation (not published in journal/proceeding/book)

T2 - IMPACT2023 Conference

Y2 - 7 December 2023 through 8 December 2023

ER -

Content Analysis on Narratives of Service Robot Adoption by Leading Hotel Brands

Abstract

Conference

Keywords

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Cite this