Consumer responses to service recovery strategies in a strategic alliance : incorporating justice and acculturation theory

Karin Weber, B. Sparks

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic research

Original languageEnglish
Publication statusPublished - 2010
EventI-CHRIE Annual Conference -
Duration: 1 Jan 2010 → …


ConferenceI-CHRIE Annual Conference
Period1/01/10 → …

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