Consumer responses to service failure events in strategic airline alliances : a justice theory perspective

Research output: Authored / edited book › Research book or monograph (as author) › Academic research

Keywords

@book{a596463716d74391806d42931d184ae6,

title = "Consumer responses to service failure events in strategic airline alliances : a justice theory perspective",

keywords = "Customer services, Service industries, Strategic alliances (Business), Airlines -- Management, Organizational justice",

author = "Karin Weber",

year = "2008",

language = "English",

isbn = "9783639019018",

publisher = "VDM Verlag Dr M{\"u}ller",

}

TY - BOOK

T1 - Consumer responses to service failure events in strategic airline alliances : a justice theory perspective

AU - Weber, Karin

PY - 2008

Y1 - 2008

KW - Customer services

KW - Service industries

KW - Strategic alliances (Business)

KW - Airlines -- Management

KW - Organizational justice

M3 - Research book or monograph (as author)

SN - 9783639019018

BT - Consumer responses to service failure events in strategic airline alliances : a justice theory perspective

PB - VDM Verlag Dr Müller

ER -