Consequences of customer dissatisfaction - focusing on upscale hotel customers' attitude toward a hotel

B.N. Kim, Seong Seop Kim, C.Y. Heo

Research output: Unpublished conference presentation (presented paper, abstract, poster)Conference presentation (not published in journal/proceeding/book)Academic researchpeer-review

Original languageEnglish
Pages17-28
Number of pages12
Publication statusPublished - 2015
EventWorld Conference on Hospitality, Tourism, and Event Research [WHTER]||International Convention and Expo Summit [ICES] -
Duration: 1 Jan 2015 → …

Conference

ConferenceWorld Conference on Hospitality, Tourism, and Event Research [WHTER]||International Convention and Expo Summit [ICES]
Period1/01/15 → …

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